Privacy Policy

1. Introduction

Pertama Education ("we," "our," or "us"), a division of Pertama Group, is committed to protecting the privacy of our clients, website visitors, and training participants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the Singapore Personal Data Protection Act 2012 ("PDPA") and applicable data protection laws in the jurisdictions where we operate across Southeast Asia.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and job title
• School or institution name
• Email address and phone number
• Billing and payment information
• Training participant details (for program delivery)
• Survey responses and feedback

Automatically Collected Information

When you visit our website, we may automatically collect:

• Browser type and version
• Operating system
• IP address and approximate location
• Pages visited and time spent on site
• Referring website

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide customer support
• Deliver training programs and educational services
• Process payments and manage accounts
• Send relevant communications about our services
• Improve our website and services
• Comply with legal obligations
• Protect against fraudulent or unauthorized activity

4. Information Sharing

We do not sell your personal information. We may share information with:

• Service providers: Third parties who assist in delivering our services (e.g., payment processors, email services)
• Affiliated companies: Other Pertama Group entities for coordinated service delivery
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience. These include:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Training records may be retained for certification and verification purposes.

8. Your Rights

Under applicable data protection laws, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for data processing
• Object to certain processing activities
• Request data portability

9. International Transfers

As we operate across Southeast Asia, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers in compliance with applicable laws.

10. Children's Privacy

Our services are directed to educational institutions and professionals, not directly to children. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: