Terms of Service

1. Acceptance of Terms

By accessing or using the Pertama Education website and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or services.

These Terms apply to all visitors, users, and clients of Pertama Education, a division of Pertama Group.

2. Services Description

Pertama Education provides professional development and training services for educational institutions, including but not limited to:

• AI and technology training for educators
• Leadership development programs
• Safety and compliance training
• Consulting and advisory services
• Workshop facilitation

3. Service Agreements

Specific services are governed by separate service agreements or contracts that will be provided prior to engagement. These service agreements may include:

• Scope of work and deliverables
• Timeline and scheduling
• Pricing and payment terms
• Cancellation and rescheduling policies
• Confidentiality provisions

In case of conflict between these Terms and a specific service agreement, the service agreement shall prevail.

4. User Responsibilities

When using our website and services, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of any account credentials
• Use our services only for lawful purposes
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable laws and regulations

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Pertama Group or its content suppliers and is protected by intellectual property laws.

Training materials provided during our programs remain the intellectual property of Pertama Education unless otherwise specified in a service agreement. Participants receive a license to use materials for personal and institutional educational purposes.

You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

6. Payment Terms

Payment terms for services are specified in individual service agreements. General terms include:

• Invoices are due within 30 days unless otherwise specified
• Payments may be made by bank transfer or other agreed methods
• All prices are quoted in the currency specified in the proposal
• Applicable taxes will be added where required by law

7. Cancellation and Refunds

Cancellation policies vary by service type and are specified in service agreements. General guidelines:

• Cancellations more than 14 days before scheduled delivery: Full refund or reschedule
• Cancellations 7-14 days before: 50% fee or reschedule with fee
• Cancellations less than 7 days before: Full fee applies
• Force majeure events will be handled on a case-by-case basis

8. Confidentiality

We maintain strict confidentiality regarding institutional information shared during consultations and program delivery. Client institutions' internal data, challenges, and strategies discussed with our team will not be disclosed to third parties without explicit consent, except as required by law.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" without warranties of any kind
• We do not guarantee specific outcomes from our training programs
• Our liability is limited to the amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages

Some jurisdictions do not allow limitations on certain warranties, so some of these limitations may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Pertama Education, Pertama Group, and their officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. We encourage you to review the terms of any third-party sites you visit.

12. Modifications

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to this page. Your continued use of our website and services after changes constitutes acceptance of the modified Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Contact Us

If you have questions about these Terms of Service, please contact us: